Contact
Talk to us
We are real people in a real warehouse in Worcester. Get in touch any of the ways below — we usually reply within one working day.
For orders, returns and delivery questions
hello@folksom.co.uk
For trade and wholesale enquiries
trade@folksom.co.uk
For press and partnership enquiries
press@folksom.co.uk
Phone
01905 616006
Monday to Friday, 9am to 5pm UK time.
If you reach our voicemail, please leave a message with your order number (if you have one) and the best number to reach you on. We return calls the same working day.
Post
Folksom
c/o DM Brands Limited
79 Waterworks Road
Worcester
WR1 3EZ
United Kingdom
Send us a message
(Use the contact form below or simply email us at hello@folksom.co.uk — we monitor it Monday–Friday and reply within one working day.)
Response times
| Channel | Response within |
|---|---|
| Email — order and delivery | Same working day, often within an hour |
| Email — returns and refunds | Within 1 working day |
| Phone | Live during opening hours; voicemails returned same day |
| Trade enquiries | Within 1 working day |
Our opening hours
| Day | Hours |
|---|---|
| Monday | 9:00 – 17:00 |
| Tuesday | 9:00 – 17:00 |
| Wednesday | 9:00 – 17:00 |
| Thursday | 9:00 – 17:00 |
| Friday | 9:00 – 17:00 |
| Saturday | Closed (orders ship Monday) |
| Sunday | Closed |
All times UK (GMT/BST). The warehouse closes for UK bank holidays — orders placed on those days ship the next working day.
Company details
Folksom is operated by DM Brands Limited.
- Registered in England and Wales, company number 07517652
- VAT registration number GB 851 815 128
- Registered office: 79 Waterworks Road, Worcester, WR1 3EZ